The Rules of the Road (Our Terms & Conditions)

Fenella's Finance Focus offers one-to-one financial mentoring and guidance for women business owners. This covers both your business and personal money. We give you practical advice and help you make plans. We don't give regulated financial advice, investment advice, or act as an accountant. Our role is to guide you and help you understand your options better. We'll always talk about what services you'll get before we start.

To get the most out of our time together, we need you to be open and honest about your financial situation. Please give us any information we ask for accurately and on time. You need to be prepared to do the work and put the plans we make into action. It's also up to you to make sure any decisions you make based on our guidance are right for your specific situation.

We'll always tell you our fees upfront. You agree to pay for our services as we've discussed. If you need to cancel or reschedule a mentoring session, please let us know at least 24 hours beforehand. If you cancel with less notice, or don't show up, we might still need to charge for that session, as we'll have set aside that time just for you. We understand things come up, so just communicate with us.

What we talk about in our sessions stays between us. We promise to keep all your personal and business financial information confidential. The only times we might have to share information is if the law requires us to, or if we believe there's a serious risk of harm to yourself or others. We also expect you to keep our discussions and any materials we share private.

While we give practical, sound advice, we are not regulated financial advisors, accountants, or tax experts. Our mentoring is for educational and guidance purposes. It's not a substitute for professional financial, legal, or tax advice. You should always get advice from qualified professionals for specific financial products, investments, or legal matters. Fenella's Finance Focus isn't responsible for any financial decisions you make or for the outcomes of your business.

Any materials, worksheets, guides, or resources we give you during our mentoring belong to Fenella's Finance Focus. You can use these for your own personal and business use to help manage your finances. Please don't copy them, share them with others, or use them for commercial purposes without our written permission.

We do our very best to help you, but we can't promise specific results or outcomes. We won't be responsible for any losses or damages, big or small, that come from using our services or acting on our advice. This includes lost profits or business interruptions. Our responsibility to you, if any, will never be more than the amount you've paid us for the services involved.

We might update these terms now and then. If we make any big changes, we'll let you know by putting the new terms on our website or by emailing you. It's a good idea to check this page occasionally to stay up to date. These terms were last updated on 15th May 2024.

These terms and conditions are governed by English law. Any disagreements that come up will be dealt with in the courts of England and Wales. Since we're based in Hull, that means we'll stick to the UK way of doing things.

If you have any questions about these terms, or anything else, just drop us a line. We're happy to chat things through.

Fenella's Finance Focus
12 Lowgate, Hull HU1 1EJ, UK
Phone: +44 148 232 9012
Email: [email protected]