How We Look After Your Information (Privacy Policy)
Here at Fenella's Finance Focus, we understand that your privacy is important. This page tells you how we collect, use, and protect any information you share with us. We keep things clear and simple, just like with your finances. We're based in Hull, UK, and we follow all the proper UK rules about your data.
What Information We Collect
When you get in touch with us – maybe to book a chat, sign up for our newsletter, or start mentoring – you'll share some details. This might include your name, email address, phone number, and a bit about your business and financial situation. We only ask for what we need to help you properly.
We also collect some basic technical bits when you visit our website. Things like your IP address, what kind of device you're using, and which pages you look at. This helps us make our website work better for you, but it doesn't tell us who you are personally.
How We Use Your Information
We use your information for a few key things:
- To provide the mentoring and advice you've asked for.
- To communicate with you about our services, appointments, or anything important related to your support.
- To send you our newsletter, if you've said you want it.
- To make sure our website is running smoothly and to improve how we offer our help.
- To meet any legal requirements we have as a UK business.
Sharing Your Information
We don't sell your personal details to anyone. Full stop.
Sometimes, we might need to share your information with trusted third parties who help us run our business (like our email provider, for instance). These partners are also bound by strict privacy rules and can only use your data to do the job we've asked them to do. If we ever had to share your information for legal reasons (like if the law tells us to), we would do that too.
Keeping Your Data Safe
We take keeping your information safe very seriously. We use common security measures, like secure computer systems and passwords, to protect your data from being accessed by the wrong people. We make sure Fenella and anyone helping us understands the importance of keeping your details private.
Your Rights Over Your Data
You have rights regarding your personal information:
- Access: You can ask us what information we hold about you.
- Correction: If something's wrong, you can ask us to fix it.
- Deletion: You can ask us to delete your information, in certain situations.
- Object: You can object to us using your data in certain ways.
If you want to exercise any of these rights, just get in touch using the details below. If you're not happy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO) here in the UK.
About Cookies
Like most websites, ours uses 'cookies'. These are small text files put on your computer when you visit. They help our website remember things, like if you've been here before, or what you prefer. Cookies make your website experience a bit easier. You can usually change your browser settings to decline cookies if you prefer, but some parts of our site might not work as well then.
Changes to This Policy
We might update this Privacy Policy from time to time. When we do, we'll put the new version here and change the 'Last Updated' date. We won't make big changes without letting you know, especially if it affects how your information is handled.
How to Contact Us
Got questions about your privacy or anything in this policy? Just ask.
Fenella's Finance Focus
12 Lowgate, Hull HU1 1EJ, UK
Phone: +44 148 232 9012
Email: [email protected]